The Definitive Guide to Buying and Using a Turkcell Prepaid SIM Card in Turkey (in English)

November 18th, 2007

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I am a big fan of the country of Turkey. My family and I truly enjoy our Turkish friends, food, beaches, and summer weather. I am also a big fan of mobile phones and staying connected whenever possible. Therefore, on our second summer vacation in two years to the Bodrum area I set out to not only get a Turkcell SIM card but to also (with the help of my friend Baris) document as much as possible for other English-speaking visitors to Turkey who wish to get their mobile going. The advantages are simple: Avoid both costly roaming fees and asking your Turkish friends to dial internationally to reach you right in Turkey.

Choosing Your Carrier:

Turkey has three major mobile carriers.

  • Turkcell: 900 MHz GSM (Supposedly the best coverage, not often disputed)
  • Vodafone: 900 MHz GSM
  • Avea: 1800 MHz GSM

I chose Turkcell.

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Turkcell Hazir Kart SIMPlus Prepaid Sim Card Package

Whereas most western European carriers are on a combination of 900/1800 MHz, Turkey’s carriers have either 900 MHz or 1800 MHz but not both. What that means is that even if you have an unlocked mobile phone (which is required to use a Turkcell SIM card), you’ll need to have one with 900 MHz to use Turkcell.

All quad-band mobile phones (850/900/1800/1900) such as the popular Motorola V3 RAZR will work fine as they all have 900 MHz. If your phone is a European model, you are also in good shape. All single band (900), dual-band (900/1800), and tri-band (900/1800/1900) European mobile phones have the required 900 MHz.

Where things get a little sticky is if you have a US non-quad-band mobile phone. Cheap dual-band models (850/1900) won’t work at all as they don’t have 900 MHz. US tri-band models such as T-Mobile/Samsung’s SGH-T509 with 850/1800/1900 will indeed work with most western european carriers on the 1800 MHz band but won’t work at all with Turkcell as it lacks the required 900 MHz band. If you have a US Tri-band model you can only choose Avea as your Turkish carrier and I have no experience to offer you. To see which bands your phone supports try looking up your model number on GSM Arena or Mobiledia.

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One of Many Independent Mobile Shops

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Collection of Turkcell, Vodafone, and Avea Sim Card Packages

Buying Your SIM Card and Credits:

You will have no problem finding an independent mobile phone shop to sell you a SIM card. Be prepared to show your passport and have a photocopy taken when purchasing a SIM card. While the prices/packages can vary from shop to shop, they are all rather competitive (except for the one at Istanbul airport which is a complete rip-off at about 3x market price). Here’s a typical sample:

  • Turkcell: 23 YTL (New Turkish Lira) for SIM + 100 Kounters (Credits)
  • Vodafone: 17 YTL for SIM + 100
  • Avea: 18 YTL for SIM + 100

Typically, the Turkcell package is labeled “Hazir Kart” which means “Ready Card”.

Make sure the place you buy it from activates it. I ended up having to wait 24 hours for the guy to get around to activating my card.
Additional Kounters are even more ubiquitous and available at most food stores, convenience stores, gas stations, etc. A 100 Kounters card costs about 15 YTL.

About Phone Registration:

Turkey has a rather unique policy in which the government requires all mobile phones to be registered. If you don’t register your phone after a certain period of time, the carrier (e.g. Turkcell) will refuse to register your phone on their network and you won’t be able to make/recieve phone calls or SMS messages at all. Exactly why they do this is a bit of a mystery to me but I think it has something to do with controlling the market for stolen mobile phones.

To be 100% sure you don’t run into this problem you will need to find an “official” Turkcell shop to register your phone. These are not always easy to find and can be a rather long distance from where you are staying in Turkey. In my case the nearest was in the main city of Bodrum which was a 30+ minute drive away. Each phone has a unique identifier (the IMEI number) that is used to register your phone.

You can risk not registering and hope that your service isn’t temporarily shut off until after you leave Turkey. If you do that, it is likely the next time you return to Turkey you will not be able to use the same phone without registering it. Anecdotally, it can take 2-3 weeks before you get your warning message. Look for an SMS starting with “Cihaz kayit eisi…..” and then look for the date in the text. The date is when that particular phone (not the SIM card) will stop working if you don’t register it.

Card Expiration

As is usually the case with prepaid SIM cards around the world, inactivity will cause your credits and eventually your card/phone number to expire.

With Turkcell you must add credits every 90 days to keep everything working. Regardless of your credit balance, not adding additional credits for 90 days will you cause all of your credits to expire and stop outbound calling from working at all. You will get an additional 90 days in which only inbound calls are supported. After that, you have another 30 days in which the phone doesn’t work at all but your number is reserved for you in case you do decide to add more credits and start the clock all over again. After the full 90+90+30=210 days passes your card is useless and should be discarded.

Therefore, if you buy 100 credits (15 YTL) every 90 days, you will need to be spending about 60 YTL per year to keep your card completely working. Not too bad compared to T-Mobile US, one of the better prepaid deals in the world, which requires a $100 credit in order to stay valid for 1 year.

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Collection of Prepaid Credit Re-up Cards Being Sold by a Street Vendor

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Turkcell 100 Credit Prepaid Re-up Card

Using Your Card and Turkcell Services

The card will come with a nice booklet with easy to follow instructions on how to use Turkcell’s services. Unfortunately it is written entirely in Turkish. Here’s an English translation of the instructions for all the key services (Thanks again Baris!):

Getting started: Dial 8090 to start things off, follow the instructions (press 2 for English). Your card will start working and you’ll get confirmation of your 100 credits. On some phones you will also get a new menu added. On my Motorola K1 KRZR it was added under “Tools/SIM Tools”. The menu was all in Turkish and therefore not much use to me.

Adding credits from an additional Kontor Karti that you bought: Dial 8090 which will now be in English or just dial *122*NUMBER-FROM-THE-KONTOR-KARTI-CARD#

Checking your credit balance: *123#

Account access for additional features: Send an SMS with the word “SIFRE” to short code 2222

Get MMS settings automatically added to your phone: Send an SMS with the words “MMS YOUR-PHONE-MODEL” to 2222. So for example, if you have a Nokia 6600 you would send “MMS 6600″ to 2222. I needed to send “MMS V3″ which is a RAZR to get my KRZR working. The settings are the same. YMMV on this one if you don’t have a phone in their database.

Get GPRS settings automatically added to your phone: Send an SMS with the words “WAP YOUR-PHONE-MODEL” to 2222. So for example, if you have a Nokia 6600 you would send “WAP 6600″ to 2222. I tried V3 again but it sent a message back in Turkish saying it wasn’t possible to do this on my phone automatically and to manually do it with instructions from the Turkcell web site.

Setup voicemail: Set your phone to forward unanswered calls to 7532. Your default password will be 1234. I didn’t try this feature. There is another interesting option which loosely translates to “Who called me?” in which you forward to 7585 and then when you turn off the forwarding you’ll get an SMS with the list of callers. The example given is that you go to the theater and want to know who called while you were unavailable.

Collect calls: dial *135*53XXXXXXXX# where XXXXXXXX is the number you want to call. The “53″ seems to indicate that you can only call Turkcell numbers collect but perhaps it is worth trying others.

Transfer credits to another prepaid card: Send an SMS to 2277 with the number you want to send the credits to followed by the quantity of credits. For example “535XXXXXXX 25″ sent to 2277 would send 25 credits to 535XXXXXXX. To confirm that it went through successfully send an SMS to 2064 with the word “EVET”. You can only transfer between 5 and 70 credits at a time with a maximum of 250 monthly. You can check how much you have transferred in the given month by sending an SMS to 2277 with the word “KONTOR”.

For Help services (in Turkish): Dial *133#

Good Luck

I do hope this guide is helpful and that you have a safe and enjoyable trip to Turkey!

Farewell Yahoo!, Hello (again) Sony Tokyo!

August 23rd, 2007

Goodbye, for now!

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Hello, again!

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Apologies to my readers for the lack of activity recently. I had a death in my immediate family in July that naturally put the blog on low priority. I now have some major updates to share…

After a fantastic nearly 2 years I have decided to leave Yahoo! and will no longer be running the Y! Messenger client products. I am returning to Tokyo to work at Sony alongside my great friend Takeshi Honma. We’ve got plenty of things planned that I will post about here at a later date.

In between jobs I am vacationing again in Turkey and will also be stopping by France and Germany for a week to see family and friends. My very close friend Baris and his family are hosting us here in Turkey.

I’m writing this from my trusty 12″ PowerBook G4 connected to a Turk Telekom 1 megabit ADSL line which Speakeasy to SF seems to think gets about 200 kbps down and 81 kbps up, however I was able to achieve over 800 kbps down on a download from Europe. I’ve also got another Turkcell SIM card which I’ll be posting a definitive guide to later on.

SSF2T in Hi-Def! - Reason to Buy a PS3

July 7th, 2007

It makes me feel like an old man to say it — I am just not into the games that all the kids like these days. I want my old school Ken dragon punches with an 8-way/6-button digital joystick.

Which makes this news very cool indeed — according to an article on QJ.net, Capcom is bringing Super Street Fighter II Turbo to both the PlayStation Network and Xbox Live in HIGH DEFINITION. I have to admit, this may be what it takes for me to plunk down the cash for a PS3, though I am a little concerned that the only people I’d end up playing against would kick my ass and take the fun away…

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T.Hawk “Before” and “After” from Capcom’s upcoming SSF2T HD

While my favorite is still SF2T (Hyper Fighting), SSF2T and I have a long history together…

I first played it in the arcades when it came out, then bought the nearly perfect arcade port (with CD audio) for the 3DO along with an extremely rare SNES->3DO controller adapter in order to use my very authentic arcade controller (which now has been converted to a PS2 controller for improved cross-platform compatibility). Some years later I ended up buying a Japanese sit-down Neo Geo MVS arcade cabinet that happened to have a working US CPS2 SSF2T JAMMA board in it.

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Old School Arcade-style Fighting Stick with PS2 Guts Inside

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Japanese “Candy” Neo Geo MVS Arcade Cabinet with SSF2T

IDG Looks Back at VAIO

July 4th, 2007

While I mainly use Macs at home and work, I believe that Sony makes the best Windows personal computers. They are beautiful and innovative. IDG takes a brief look back at 10 years of VAIO.

According to my bro Takashi, Windows 95 was profoundly important in spurring personal computer adoption in Japan. So I’m really glad the article covered the importance of Windows 95 in Japan.

Many homes in Japan didn’t have a PC at the time. They relied instead on dedicated word processing machines that fell somewhere between electric typewriters and laptop computers. But the launch of Windows 95 helped expand the PC market in Japan, in part by offering an interface more friendly to Japanese users.

While they got the Vaio 505 for its thin and elegant design, the MPEG encoder card in the first desktops, and the inclusion of iLink (i.e. Firewire i.e. IEEE 1394) — they neglected to mention the first integration of a webcam into a notebook, the inclusion of a memory stick reader in most models, and other things now common in competitors’ models.

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Sony VAIO PCG-C1VN PictureBook — Circa 2001