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HR Generalist

1 Year Contract

Department: Human Resources
Reports to: HR Manager
Location: Richmond, BC

Who we are

At TuGo, we’re committed to helping travellers and partners have better experiences. To sum it up: We help—however we can. That’s why we’re one of Canada’s leading travel insurance providers and a Canada’s Best Managed Company!

We’re a team of specialized experts, dedicated to first-class customer service and claims assistance. We’re looking for a HR Generalist to join our team, in our Richmond, BC office.

TuGo is privately owned with headquarters in Richmond, BC. We have over 170 employees in offices across Canada.

What you'll do

  • Assist with recruitment process including, screening resumes, conducting phone interviews, scheduling interviews, administering tests and conducting reference checks. Ensure effective recruiting practices and hiring standards (including compliance with all employment laws) are met.
  • Post all job vacancies on internal and external websites.
  • Update and track all open positions and update the recruitment spreadsheet.
  • Responsible for completing HR related documentation and statistics, including maintenance of employee HR files.
  • Draft various employee letters including offer letters.
  • Participate and take minutes for various employee recognition programs as well as the health & safety program.
  • Coordinate the new employee on-boarding program and various employee recognition programs.
  • Assist managers and employees in the interpretation and application of corporate policies and procedures relating to Human Resources.
  • Participate in the development of new guidelines and procedures to support the organization; this includes researching, preparing and presenting recommendations.
  • Assist with several HR projects including updating employee history in our HRIS system, updating job descriptions, updating interview questions and file maintenance.
  • Assist with organizing company events.
  • Collaborate and communicate effectively with team members and all other teams.
  • Responsively and effectively handle issues.
  • Look for ways to improve customer experience.
  • Promote and model TuGo culture, values, and brand promise.
  • Continuously build professional and technical expertise.
  • Other duties as required.

What you'll bring

  • Degree in a business-related field specializing in Human Resources or CPHR designation
  • 3+ years of HR experience and must have experience in recruitment
  • Knowledge of HR best practices and regulations, employment standards, human rights and legal requirements
  • Experience with ADP or other HRIS preferred
  • Demonstrated ability to exercise tact and discretion in dealing with confidential and sensitive information
  • Highly self-motivated with strong organizational skills
  • Ability to communicate effectively with people at all levels of an organization
  • Demonstrated ability to meet tight deadlines and changing priorities, while maintaining the highest levels of customer service
  • Demonstrated ability to manage projects from inception to completion
  • Ability to gain trust/confidence and influence others at various levels of the organization
  • Excellent written and verbal English communication skills
  • Strong team player and positive contributor
  • Proficient in MS Office Suite and able to learn applications quickly
  • Well-developed analytical, problem-solving, and decision-making skills
  • Able to consistently live our values of being purposeful, achievement-oriented, cohesive, evolutionary and treating others as you want to be treated
  • A strong customer experience focus
  • A passion for continuous learning and professional achievement
  • A passion for travel

Apply to TuGo

If you’re passionate about providing better customer experiences, and this position fits your career plan, send your resume and cover letter to: careers@tugo.com

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How to Apply

To apply for any position, send your cover letter and resume to us:

Email

careers@tugo.com

Fax

604-276-9409

Mailing Address

Human Resources - Careers
TuGo
11th Floor - 6081 No.3 Road
Richmond, BC, V6Y 2B2

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