Project Manager
1 Year Contract
Department: Project Management Office (PMO)
Reports to: PMO Manager
Location: Richmond, BC
Who we are
At TuGo, we’re committed to helping travellers and partners have better experiences. To sum it up: We help—however we can. That’s why we’re one of Canada’s leading travel insurance providers and a Canada’s Best Managed Company!
We’re a team of specialized experts, dedicated to first-class customer service and claims assistance. We’re looking for a Project Manager to join this team, in our Richmond, BC office.
TuGo is privately owned with headquarters in Richmond, BC. We have over 170 employees in offices across Canada.
What you'll do
- Effectively manage multiple project integration activities ensuring on-time and on-budget delivery of TuGo projects.
- Assist the Executive Sponsor and Project Sponsor in identifying and creating Project Charter.
- With input from the project team, assist the Project Sponsor in developing and finalizing Project Scope.
- Identify project stakeholders and their influence on, and expectations of, the project.
- Develop Knowledge Area Management plans (Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risks, Procurement and Stakeholders) suitable to the project.
- In collaboration with the Project Sponsor and team, establish performance measurement baselines (for Scope, Schedule and Cost) and measures upon which the project will be evaluated at its completion.
- Ensure all stakeholders’ understanding and buy-in to set performance measurement baselines.
- In collaboration with the project team, develop and maintain project documents, Project Schedule, Work Breakdown Structure (WBS) and other relevant templates in keeping with established TuGo standards.
- Execute project activities according to project management plans and work in a collaborative manner to design and apply streamlined project management standards and processes across departments to obtain optimal efficiency and ensure alignment with, and achievement of, the organization’s corporate objectives.
- Champion identification of operational process improvements and facilitate implementation of these improvements.
- Continually evaluate project management processes and documentation; recommend and/or execute agreed changes.
- Ensure effective communication and relationships between stakeholders and project team members are maintained.
- Monitor and control project team and assigned tasks, ensuring quality and timely production of verified deliverables and achievement of project objectives.
- Close projects and ensure completion of project document i.e. final reports, lessons learned, hand-off document, and other project close related documents.
- Achieve performance targets.
- Collaborate and communicate effectively with team members and all other teams.
- Responsively and effectively handle issues.
- Look for ways to improve customer experience.
- Promote and model TuGo culture, values, and brand promise.
- Continuously build professional and technical expertise.
- Other duties as required.
What you'll bring
- Degree or diploma in a business-related discipline
- PMP or CAPM certification completed or in progress
- 3+ years of successfully managing projects
- Experience with Agile development methodologies and software development release cycles
- Experience with JIRA and other project tracking software
- Extensive experience using MS Project and other MS Office tools
- Exceptional organizational skills and attention to detail
- Knowledge of the insurance industry an asset
- Excellent written and verbal English communication skills
- Strong team player and positive contributor
- Proficient in MS Office Suite and able to learn applications quickly
- Well-developed analytical, problem-solving, and decision-making skills
- Able to consistently live our values of being purposeful, achievement-oriented, cohesive, evolutionary and treating others as you want to be treated
- A strong customer experience focus
- A passion for continuous learning and professional achievement
- A passion for travel
Apply to TuGo
If you’re passionate about providing better customer experiences, and this position fits your career plan, send your resume and cover letter to: careers@tugo.com
How to Apply
To apply for any position, send your cover letter and resume to us:
Mailing Address
Human Resources - Careers
TuGo
11th Floor - 6081 No.3 Road
Richmond, BC, V6Y 2B2
