Systems Administrator
Department: Digital Services
Reports to: Digital Services Manager
Location: Richmond, BC
Who we are
At TuGo, we’re committed to helping travellers and partners have better experiences. To sum it up: We help—however we can. That’s why we’re one of Canada’s leading travel insurance providers and a Canada’s Best Managed Company!
We’re a team of specialized experts, dedicated to first-class customer service and claims assistance. We’re looking for a Systems Administrator to join our team, in our Richmond, BC office.
TuGo is privately owned with headquarters in Richmond, BC. We have over 170 employees in offices across Canada.
What you'll do
- Architect an environment that supports continuous delivery.
- Maintain and update installation and configuration processes and documentation.
- Administer enterprise-level Red Hat Linux systems for development, test and production using VMWare, VSphere, Amazon Web Services in a Highly-Available 24/7 environment.
- Contribute to the security planning, assessment, risk analysis, risk management, incident response, certification and awareness activities for system and networking operations.
- Coordinate and perform annual security audits.
- Apply OS patches and upgrades on a regular basis.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Perform regular security monitoring to identify any possible intrusions.
- Achieve performance targets.
- Collaborate and communicate effectively with team members and all other teams.
- Responsively and effectively handle issues.
- Look for ways to improve customer experience.
- Promote and model TuGo culture, values, and brand promise.
- Continuously build professional and technical expertise.
- Other duties as required.
What you'll bring
- A university degree in Computer Science, MIS or related field
- Solid knowledge of and 5+ years’ experience with Red Hat Enterprise Linux (RHEL) 6.x/7.x required, along with Apache and Java application servers
- Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) certifications desired
- Strong and well-rounded background in network, host (RedHat/CentOS) and application security
- Puppet, Chef or Ansible configuration management tool expertise
- Virtualization experience, VMWare 5.x, VSphere and Nimble Network Storage
- Experience with deploying applications to Tomcat or JBoss and tuning the JVM
- Strong Linux administration and development
- Language experience with any of: Perl, Bash, Python, Ruby
- Experience with Oracle RDBMS and MySQL administration and tuning
- Knowledge of software development processes including revision control and source code management (Git, Mercurial, CVS)
- Experience with application monitoring software such as New Relic
- Knowledge and experience with PCI DSS or CSAE 3416 / SSAE16 compliance processes
- Understanding of OWASP web app security principals
- Application Development in a PCI Compliant environment
- Knowledge of security tools such as Trend Micro Deep Security 9, Sophos UTM 9
- Must be able to work flexible hours and be available on call for 24x7 coverage
- Excellent written and verbal English communication skills
- Strong team player and positive contributor
- Well-developed analytical, problem-solving, and decision-making skills
- Able to consistently live our values of being purposeful, achievement-oriented, cohesive, evolutionary and treating others as you want to be treated
- A strong customer experience focus
- A passion for continuous learning and professional achievement
- A passion for travel
- Successful completion of a criminal record check
Apply to TuGo
If you’re passionate about providing better customer experiences, and this position fits your career plan, send your resume and cover letter to: careers@tugo.com
How to Apply
To apply for any position, send your cover letter and resume to us:
Mailing Address
Human Resources - Careers
TuGo
11th Floor - 6081 No.3 Road
Richmond, BC, V6Y 2B2
