Project Manager
1 Year Contract
: Project Management Office (PMO)
: PMO Manager
: Richmond, BC
At TuGo, we’re committed to helping travellers and partners have better experiences. To sum it up: We help—however we can. That’s why we’re one of Canada’s leading travel insurance providers and a Canada’s Best Managed Company!
We’re a team of specialized experts, dedicated to first-class customer service and claims assistance. We’re looking for a Project Manager to join our team, in our Richmond, BC office.
TuGo is privately owned with headquarters in Richmond, BC. We have over 170 employees in offices across Canada.
- Effectively manage multiple project integration activities ensuring on-time and on-budget delivery of TuGo projects.
- Assist the Executive Sponsor and Project Sponsor in identifying and creating Project Charter.
- With input from the project team, assist the Project Sponsor in developing and finalizing Project Scope.
- Identify project stakeholders and their influence on, and expectations of, the project.
- Develop Knowledge Area Management plans (Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risks, Procurement and Stakeholders) suitable to the project.
- In collaboration with the Project Sponsor and team, establish performance measurement baselines (for Scope, Schedule and Cost) and measures upon which the project will be evaluated at its completion.
- Ensure all stakeholders’ understanding and buy-in to set performance measurement baselines.
- In collaboration with the project team, develop and maintain project documents, Project Schedule, Work Breakdown Structure (WBS) and other relevant templates in keeping with established TuGo standards.
- Execute project activities according to project management plans and work in a collaborative manner to design and apply streamlined project management standards and processes across departments to obtain optimal efficiency and ensure alignment with, and achievement of, the organization’s corporate objectives.
- Champion identification of operational process improvements and facilitate implementation of these improvements.
- Continually evaluate project management processes and documentation; recommend and/or execute agreed changes.
- Ensure effective communication and relationships between stakeholders and project team members are maintained.
- Monitor and control project team and assigned tasks, ensuring quality and timely production of verified deliverables and achievement of project objectives.
- Close projects and ensure completion of project document i.e. final reports, lessons learned, hand-off document, and other project close related documents.
- Achieve performance targets.
- Collaborate and communicate effectively with team members and all other teams.
- Responsively and effectively handle issues.
- Look for ways to improve customer experience.
- Promote and model TuGo culture, values, and brand promise.
- Continuously build professional and technical expertise.
- Other duties as required.
- Degree or diploma in a business-related discipline
- PMP or CAPM certification completed or in progress
- 3+ years of successfully managing projects
- Experience with Agile development methodologies and software development release cycles
- Experience with JIRA and other project tracking software
- Extensive experience using MS Project and other MS Office tools
- Exceptional organizational skills and attention to detail
- Knowledge of the insurance industry an asset
- Excellent written and verbal English communication skills
- Strong team player and positive contributor
- Proficient in MS Office Suite and able to learn applications quickly
- Well-developed analytical, problem-solving, and decision-making skills
- Able to consistently live our values of being purposeful, achievement-oriented, cohesive, evolutionary and treating others as you want to be treated
- A strong customer experience focus
- A passion for continuous learning and professional achievement
- A passion for travel