What We Do

Claims at TuGo provides exceptional travel insurance claim services and builds relationships with international hospitals and doctors.

Our dedicated, multilingual team ensures you get the help you need, when and where you need it. In fact, we're available 24 hours-a-day, 7 days-a-week to assist you, or your family, in the event of a medical emergency.

Emergency Medical Assistance

In an emergency, we'll make sure you get the best care possible, wherever you are in the world. If needed, we'll also work with healthcare providers to get you home safe and sound.

TuGo Telemedicine Service – Available for Canadians Travelling within the US

If you aren’t feeling well and would like to seek medical advice, but don’t think a clinic or hospital visit is necessary, you can access TuGo Telemedicine powered by 1.800MD® instead! For our convenient, prompt, and comprehensive service, call toll-free 1-866-419-9038 to be connected with a certified physician; they can provide consultation and a recommended treatment over the phone. You can even get your resulting prescription sent instantly to a pharmacy near you! And as an extra perk, if you have a deductible on your policy, it won’t apply to the telemedicine call, or to the resulting prescription expenses.

Travel Assistance

We offer travel assistance services including:

  • Visa/passport information
  • Lost document assistance
  • Worldwide Canadian consular services
  • Inoculation/vaccination requirements
  • Legal assistance
  • Weather information

Claims Administration

We work hard to process your travel insurance claims as quickly as possible. One of our licensed Claims Examiners will review your medical information (current treatments, medical history, etc.), working with you, medical providers and/or insurers, to get your claim processed in a timely fashion. Once a decision has been made on your claim, he or she will send you an explanation of what was or wasn't covered and why.

Find out how to make a claim.

Cost Management

We reduce claim costs as much as possible to keep travel insurance costs low. To do so, we work to reduce bills through negotiations with specific providers and various international networks of hospitals and doctors. This process doesn’t impact where you receive treatment or the quality of care you get. We adhere to particular quality assurance standards and work towards continuous improvements of the areas of service we provide.

Questions? Visit our FAQs or contact us.

* TuGo Telemedicine is only available on Worldwide plans for travel within the USA. Subject to policy terms and conditions.

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