Visitor to Canada & Student policies bought on/after Apr 3 2020: TuGo won't provide coverage for COVID-19 related expenses. Visit FAQs for additional updates.
Claims atTuGo provides exceptional travel insurance claim services and builds relationships with international hospitals and doctors.
Our dedicated, multilingual team ensures you get the help you need, when and where you need it. In fact, we're available 24 hours-a-day, 7 days-a-week to assist you, or your family, in the event of a medical emergency.
In an emergency, we'll make sure you get the best care possible, wherever you are in the world. If needed, we'll also work with healthcare providers to get you home safe and sound.
We offer travel assistance services including:
We work hard to process your travel insurance claims as quickly as possible. One of our licensed Claims Examiners will review your medical information (current treatments, medical history, etc.), working with you, medical providers and/or insurers, to get your claim processed in a timely fashion. Once a decision has been made on your claim, he or she will send you an explanation of what was or wasn't covered and why.
We reduce claim costs as much as possible to keep travel insurance costs low. To do so, we work to reduce bills through negotiations with specific providers and various international networks of hospitals and doctors. This process doesn’t impact where you receive treatment or the quality of care you get. As an ISO 9001:2015 certified company, we adhere to particular quality assurance standards and work towards continuous improvements of the areas of service we provide.