Unfortunately, there has been an international cyberattack on Amazon, impacting all TuGo online systems. However, our Customer Service team is available at 1-855-929-8846 to help. We’re sorry for any inconvenience!
The best part about TuGo is the people. I really like this amazing team. Also, I enjoy the challenges the company offers and the way the work is performed. I think it is very important to have a great working environment because we spend most of the day at work. At TuGo, we have a great day, every day!
Adrian Nicolae, Digital Services
My wife and I are pleased with the excellent service you provided by safely getting us back to the Red Deer Hospital. Considering the serious health situation my wife encountered, your help was very precious. Thank you very much!
Bud & Bard
I am thrilled to work for a company that offers such a great team-work environment! I always know that I have a network behind me that offers support and assistance whenever I need it - from customer service, to underwriting, to the sales team; they not only offer assistance willingly, but always ask “is there anything else we can help you with?” and mean it! I started here in 2008, and have enjoyed almost every minute since! It's a great place to work.
Jerry Gamble, Business Development
This is my second claim and I have been pleased both times. Nothing to improve so far!
I have no complaints at all! Everything was handled professionally and in a timely fashion.
It was easy to work with you. We have had travel insurance for many years, but never luckily needed it up until now. So, for our first experiment, it was very positive! Thank you!
TuGo is a fantastic place to work. I've been here for almost 20 years and look forward to coming in every day. The pace is exciting and there's something new to learn every day. The people who work here are fun and come from a broad spectrum of cultures, ethnicities and work experiences. I would encourage anyone to join TuGo, my employer of choice.
Louise Kaughman, Claims
Dear Christina, I just want to thank you for your exceptional help both to Brandon, my son, as well as myself while he was in the hospital in Peru and I was on a holiday out of country in the United States. Not only were you able to communicate with the hospital personnel but you also kept me informed about his progress, diagnosis, prognosis and estimated rate of recovery. You were my life line since I cannot speak Spanish and Brandon was not really well enough to communicate with me in a meaningful way.
I feel it is not only important to like what you do, but it is extremely important to enjoy the atmosphere in which you do it in! TuGo provides a warm and productive environment which promotes happy people who are inclined to work hard. There is such an emphasis on the value of employees, it’s impossible not to notice, and it really reflects in the attitude of everyone here. These are just a few of the reasons why I've been here for 10 years! I’m very happy that I have found a company that isn’t only worth cheering for, but is cheering for me, right back!
Celine Clements, Customer Service
All was done very well and to our satisfaction!
I honestly can't suggest anything. My claim forms were easy to complete and my claim was handled promptly.
Thank you for your prompt attention, and for the settlement of my claim!
I travel often and have never before been as impressed with any travel insurance. Thank you.
The service was friendly, easy to understand, and my claim was processed quickly. Thank you!
Your staff was exceptional and your service was easy and precise! Just keep doing what you're doing because this is the BEST experience I've ever had with insurance.
Walking in the door at TuGo every morning is like walking through a field of daisies. Okay, I'm exaggerating a little, although I have been here since May of 1996. I have always found TuGo to be a great place to work; the people that TuGo attracts are always so enjoyable to work with.
Ray Lebel, Customer Service
My sister and I are amazed at how efficient and how quickly our insurance came through. Many thanks from both of us!
Jacqueline & Nora
Our 30+ year relationship with TuGo is more than a strategic partnership. We always know we can expect professional conduct and a wide scope of stable products from TuGo.
Rick Parent, Coast Capital Insurance Services
We have enjoyed an excellent relationship with TuGo for over 15 years. We have found them to be extremely professional, and the arrangement has been mutually beneficial. We hope that this relationship will continue for the foreseeable future.
Neil Weaver, Lloyd's Limited
I will definitely use your services again and recommend them. Overall, I was very satisfied with my experience and found the process simple and convenient. The people I spoke to on the phone were very kind and helpful. Thank you!