Great partnerships are the cornerstone of business success. For almost 20 years, iA Financial Group has been fortunate to have one of these partnerships with our friends at TuGo. Success can be measured in a variety of ways: financial results, a shared vision, growth, innovation, customer satisfaction, a strong committed workforce. The partnership between TuGo and iA Financial Group demonstrates all these attributes in our respective markets. The realities of doing business in the 21st century requires forward thinking, leadership and a drive to be the best. We look forward to partnering with TuGo for the next 20 years and beyond.
Your staff was exceptional and your service was easy and precise! Just keep doing what you're doing because this is the BEST experience I've ever had with insurance.
Bud & Bard
My wife and I are pleased with the excellent service you provided by safely getting us back to the Red Deer Hospital. Considering the serious health situation my wife encountered, your help was very precious. Thank you very much!
I just wanted to say many thanks to all. Everyone I have spoken to has been most helpful and prompt in letting me know where my claim is at. I have been a travel agent for over 25 years and have had to deal with "insurance companies" and have had to fight "tooth and nail" on behalf of my clients to get a timely settlement. Needless to say I am very pleased with your professionalism, kudos to all.
Adrian Nicolae, Digital Services
The best part about TuGo is the people. I really like this amazing team. Also, I enjoy the challenges the company offers and the way the work is performed. I think it is very important to have a great working environment because we spend most of the day at work. At TuGo, we have a great day, every day!
Celine Clements, Customer Service
I feel it is not only important to like what you do, but it is extremely important to enjoy the atmosphere in which you do it in! TuGo provides a warm and productive environment which promotes happy people who are inclined to work hard. There is such an emphasis on the value of employees, it’s impossible not to notice, and it really reflects in the attitude of everyone here. These are just a few of the reasons why I've been here for 10 years! I’m very happy that I have found a company that isn’t only worth cheering for, but is cheering for me, right back!
This is my second claim and I have been pleased both times. Nothing to improve so far!
Jerry Gamble, Business Development
I am thrilled to work for a company that offers such a great team-work environment! I always know that I have a network behind me that offers support and assistance whenever I need it - from customer service, to underwriting, to the sales team; they not only offer assistance willingly, but always ask “is there anything else we can help you with?” and mean it! I started here in 2008, and have enjoyed almost every minute since! It's a great place to work.
Ray Lebel, Customer Service
Walking in the door at TuGo every morning is like walking through a field of daisies. Okay, I'm exaggerating a little, although I have been here since May of 1996. I have always found TuGo to be a great place to work; the people that TuGo attracts are always so enjoyable to work with.
All was done very well and to our satisfaction!
Rick Parent, Coast Capital Insurance Services
Our 30+ year relationship with TuGo is more than a strategic partnership. We always know we can expect professional conduct and a wide scope of stable products from TuGo.
Louise Kaughman, Claims
TuGo is a fantastic place to work. I've been here for almost 20 years and look forward to coming in every day. The pace is exciting and there's something new to learn every day. The people who work here are fun and come from a broad spectrum of cultures, ethnicities and work experiences. I would encourage anyone to join TuGo, my employer of choice.
Tom Cox, Air Ambulance Specialists
“It is always such a good experience for our Communication Center team members and medical staff when working with the Case Coordinators at Claims at TuGo... they are so thorough and accurate with their patient information that the medical transports we provide usually go very smoothly, without delay and achieve the expected outcome. We definitely appreciate working with such a quality driven organization
I honestly can't suggest anything. My claim forms were easy to complete and my claim was handled promptly.
I have no complaints at all! Everything was handled professionally and in a timely fashion.
I will definitely use your services again and recommend them. Overall, I was very satisfied with my experience and found the process simple and convenient. The people I spoke to on the phone were very kind and helpful. Thank you!
Mark Leslie, Allstate
TuGo’s travel insurance is the most effective of our Strategic Alliance programs, and an excellent complement to our core product offering.
Thank you for your prompt attention, and for the settlement of my claim!
It was easy to work with you. We have had travel insurance for many years, but never luckily needed it up until now. So, for our first experiment, it was very positive! Thank you!
Jacqueline & Nora
My sister and I are amazed at how efficient and how quickly our insurance came through. Many thanks from both of us!