August 7, 2018
Due to damage caused by the recent 6.9 magnitude earthquake, Global Affairs Canada or Public Health Agency of Canada (PHAC) advises to avoid non-essential travel to Lombok, Indonesia.
How does TuGo Travel Insurance protect those who were planning to travel from, to or through Lombok?
Travellers may be covered when Global Affairs Canada or PHAC has issued a travel advisory which recommends to “Avoid all travel” or “Avoid non-essential travel” to the travel destination. The advisory must be issued after the trip was booked and after the policy was purchased.
For Trip Cancellation, the travel advisory must still be in place at the time of scheduled departure. For Trip Interruption the travel advisory must be issued after departure and during the scheduled travel dates.
If travellers are making changes to their travel plans, they should contact their airline providers before Claims at TuGo.
How to contact Claims atTuGo
For more information about your coverage or for travel assistance, you can reach Claims atTuGotoll-free at 1-800-663-0399 or collect at 604-278-4108.
Please be aware that travel warnings are updated regularly. For the latest advisory status, visit the Global Affairs Canada or Public Health Agency of Canada (PHAC) website.