What to Do in a Medical Emergency

Unfortunately, medical emergencies can happen while you’re travelling. We’re available 24/7 to make sure you get the help you need. If you’re hospitalized, contact us as soon as you can. We’ll help coordinate treatment and arrange further assistance, if needed. We’re here for you and your family!

From Canada and USA:1-800-663-0399
From Mexico:001-800-514-9976 or
* Outside North America and Mexico:
(global toll-free)

If you’re overseas, you must first dial the international access code of the country you’re in, plus our global toll-free number.

For example, if you’re in Australia, you must dial 0011 + 800-663-00399.

International Access Codes

Select a country from the list to get the international access code.
Worldwide (collect):604-278-4108

Calling from a foreign country can be difficult. If you’re not in one of the countries listed above, or you’re having trouble reaching us through our global toll-free number, call collect using a Canada Direct access number. This connects you with a Canadian operator. Simply tell the operator you’d like to make a collect call to 1-604-278-4108.

Worldwide Collect Number

Select a location from the list to get the worldwide collect number.