Unfortunately, medical emergencies can happen while you’re travelling. We’re available 24/7 to make sure you get the help you need. If you’re hospitalized, contact us as soon as you can. We’ll help coordinate treatment and arrange further assistance, if needed. We’re here for you and your family!
|From Canada and USA:||1-800-663-0399|
|From Mexico:||001-800-514-9976 or|
|* Outside North America and Mexico:|
If you’re overseas, you must first dial the international access code of the country you’re in, plus our global toll-free number.
For example, if you’re in Australia, you must dial 0011 + 800-663-00399.
Calling from a foreign country can be difficult. If you’re having trouble reaching us via our toll-free numbers above, call us collect.
Contact the operator of the country you’re in and ask to make a collect call to 604-278-4108.
If you still can’t reach us, call us at 1-604-278-4108 and we’ll reimburse your call.
*Please note, the Canada Direct access number referred to in your policy is no longer available. We apologize for any inconvenience.
Need to start a claim? Find out how to make a claim online, by phone, or in person.
For Canadian policyholders travelling within the USA only: If you aren’t feeling well and would like to seek medical advice, but don’t think a clinic or hospital visit is necessary, you can access TuGo Telemedicine instead. Be connected with an experienced, certified physician right over the phone, by calling 1-866-419-9038. Read more about TuGo Telemedicine.