As of November 15th, Canada Post is officially on strike. To prevent delays when sending or receiving cheques or documents, we recommend using myTuGo to submit claims, upload necessary documents, and keep track of your claim’s process.
Exceptional claim service is important, so we do our best to make the process as simple as possible. Please follow the steps below to file your claim:
If you’re submitting a claim for emergency medical, dental, trip cancellation or trip interruption, you have the option to do so using our online claim system. Here’s how to get started:
Step 1: Create a username and password on myTuGo
Step 2: Fill out claim forms
Step 3: Upload your completed claim forms, relevant itemized invoices and/or documents as indicated on the provided list
Note: We can’t start your claim without fully completed and signed claim forms, so it’s important that you upload these documents as soon as possible.
Step 4: Continue to monitor the progress of your claim
Helpful hint: myTuGo is the fastest and easiest way to send claim forms and documents to Claims at TuGo. myTuGo also allows you to view the progress of your claim once submitted. Sending your documents by mail or email will cause additional delays to processing time.
Questions about the claim process? Consult our Claims at TuGo FAQs.
If you do not have your policy number, or if you are having trouble creating your MyTuGo account, please call us at 1-800-663-0399. Once a claim number has been assigned, you can upload your claim forms and other documentation using the MyTuGo claim search feature.
And remember... all claims are subject to the terms, conditions and exclusions in your policy. It’s best to review your policy to ensure the expenses you’re claiming are in line with your coverage. This will ensure there are no surprises when we’ve completed your claim and determined payment.
For information on how to make a complaint regarding your claim, visit tugo.com/en/legal/
Claims at TuGo
1200-6081 No.3 Road
Richmond, BC V6Y 2B2
Get a head start on your claim by downloading and filling out your claim forms. Submitting for more than one type of claim? Download forms separately for each claim type. Click here to get started.