Corporate Services Coordinator
1 Year Contract
Department: Corporate Services
Reports to: Corporate Services Team Lead
Location: Richmond, BC
Who we are
At TuGo, we’re committed to helping travellers and partners have better experiences. To sum it up: We help—however we can. That’s why we’re one of Canada’s leading travel insurance providers and a Canada’s Best Managed Company!
We’re a team of specialized experts, dedicated to first-class customer service and claims assistance. We’re looking for a Corporate Services Coordinator to join our team, in our Richmond, BC office.
TuGo is privately owned with headquarters in Richmond, BC. We have over 170 employees in offices across Canada.
What you'll do
- Process monthly auto-renewals, and send related communications to appropriate Account Manager(s) and Customer Service.
- Process fulfillment, regular renewals and information packages daily.
- Process administrative requests - refunds, transfers, cancellation letters, and policy amendments.
- Process Claims and Broker commission cheques.
- Process internal and external distribution of new collateral.
- Inventory management - track inventory levels, run monthly usage reports, receive new collateral, create new product code and threshold, deactivate obsolete products, and provide collateral re-print recommendations to Supervisor as needed.
- Act as back-up support for supply orders and mail processing.
- Act as back-up support for Corporate Reception.
- Act as back-up support for general office maintenance.
- Trouble-shoot technical issues related to operational processes and make recommendations to Supervisor.
- Data entry- manifests, student medical, renewals, extensions, cancellations, and group policies.
- Run reports and format spreadsheets as per request.
- Maintain team's Standard Operating Procedures.
- Achieve performance targets.
- Collaborate and communicate effectively with team members and all other teams.
- Responsively and effectively handle issues.
- Look for ways to improve customer experience.
- Promote and model TuGo culture, values, and brand promise.
- Continuously build professional and technical expertise.
- Other duties as required.
What you'll bring
- Degree or diploma in business or a related discipline
- 2+ years of project coordination and/or administrative experience in a corporate environment
- Passionate about understanding systems, databases, reports, and using them as effectively as possible
- Demonstrated initiative and judgment in handling routine and confidential materials/inquiries
- Very strong organizational and time management skills, and attentive to detail
- Able to lift and move boxes and supplies
- Excellent written and verbal English communication skills
- Strong team player and positive contributor
- Proficient in MS Office Suite and able to learn applications quickly
- Well-developed analytical, problem-solving, and decision-making skills
- Able to consistently live our values of being purposeful, achievement-oriented, cohesive, evolutionary and treating others as you want to be treated
- A strong customer experience focus
- A passion for continuous learning and professional achievement
- A passion for travel
Apply to TuGo
If you’re passionate about providing better customer experiences, and this position fits your career plan, send your resume and cover letter to: careers@tugo.com
How to Apply
To apply for any position, send your cover letter and resume to us:
Mailing Address
Human Resources - Careers
TuGo
11th Floor - 6081 No.3 Road
Richmond, BC, V6Y 2B2
