DevOps Team Lead
Department: Digital Services
Reports to: Digital Services Director
Location: Richmond, BC
Who we are
At TuGo, we’re committed to helping travellers and partners have better experiences. To sum it up: We help—however we can. That’s why we’re one of Canada’s leading travel insurance providers and a Canada’s Best Managed Company!
We’re a team of specialized experts, dedicated to first-class customer service and claims assistance. We’re looking for a DevOps Team Lead to join our team, in our Richmond, BC office.
TuGo is privately owned with headquarters in Richmond, BC. We have over 170 employees in offices across Canada.
What you'll do
- Lead the effort to design and architect a cloud environment that supports continuous delivery.
- Dockerize TuGo development.
- Maintain and update installation and configuration processes and documentation.
- Administer Linux systems for development, test and production.
- Improve monitoring and help identify key performance metrics.
- Write tools and scripts to provide automation and self-services solutions for other teams.
- Monitor application usage, anticipate problems and suggest solutions for customer issues.
- Achieve performance targets.
- Collaborate and communicate effectively with team members and all other teams.
- Responsively and effectively handle issues.
- Look for ways to improve customer experience.
- Promote and model TuGo culture, values, and brand promise.
- Continuously build professional and technical expertise.
- Other duties as required.
What you'll bring
- A university degree in a related filed
- 5+ years of relevant systems administration with Red Hat Enterprise Linux (RHEL) or DevOps experience
- Strong leadership skills with the ability to communicate clearly and design and solve technical challenges
- Solid understanding of current web and internet technologies like Apache, Nginx, MongoDB and Elasticsearch
- Experience with JBoss and tuning the JVM
- Experience with Puppet, Chef, or other configuration management tool
- Virtualization experience, VMWare 5.x, VSphere
- AWS and/or Azure administration experience
- Scripting skills with Bash, Ruby, Python or other dynamic language
- Experience with application monitoring software, in particular New Relic
- Network performance monitoring and load balancing
- Demonstrated ability to troubleshoot system and network problems
- Excellent written and verbal English communication skills
- Able to collaborate effectively with stakeholders at all levels in the organization to achieve results
- Successful project planning and organization skills
- Proficient in MS Office Suite and a champion of new software solutions
- Well-developed analytical, problem-solving, and decision-making skills
- Able to consistently live our values of being purposeful, achievement-oriented, cohesive, evolutionary and treating others as you want to be treated
- A passion for continuous learning and professional achievement
- Demonstrated ability to understand and lead a customer experience focus
- A passion for travel
- Must be able to work flexible hours and be available on call for 24x7 coverage
- Successful completion of a criminal record check
Apply to TuGo
If you’re passionate about providing better customer experiences, and this position fits your career plan, send your resume and cover letter to: careers@tugo.com
How to Apply
To apply for any position, send your cover letter and resume to us:
Mailing Address
Human Resources - Careers
TuGo
11th Floor - 6081 No.3 Road
Richmond, BC, V6Y 2B2
