I couldn't have ever imaged the total and excellent service you provided to my wife in a situation we never anticipated… Anyone who has experienced a crisis like this can appreciate the comfort and support this kind of service gives.
I've had nightmares with other insurance providers. Your company is totally different. The tone of the initial letter I received was so reassuring. Kudos to you for making me feel like I counted. Letters like this one are very encouraging to me as I have never had to deal with a medical cancellation process or claim before.
I just want to thank you for your exceptional help both to Brandon, my son, as well as myself while he was in the hospital in Peru and I was on a holiday out of country in the United States. Not only were you able to communicate with the hospital personnel but you also kept me informed about his progress, diagnosis, prognosis and estimated rate of recovery. You were my life line since I cannot speak Spanish and Brandon was not really well enough to communicate with me in a meaningful way.
We've used TuGo for many years and have found their service to be excellent! Last year was a bad travel year for us, as 2 trips were cancelled because of walking problems my wife had. Then, on our last planned trip, I was hospitalized prior to travel. All 3 trip cancellations were handled quickly and timely. A very bad travel year for us but a very good response from TuGo!
Everything was done totally professionally from the time I made the call to receiving my payment. Completely happy with the way everything was handled. We have total confidence in the company to look after our best interests!
No need to improve. You have the most professional people in your office. Easy to understand and compassionate. Many thanks for taking all the pressure of dealing with a foreign hospital.
We've had TuGo insurance for several years now. I've compared prices and TuGo remains the best. Now that we've had to use the insurance for an emergency, we're even more convinced—thank you.
We had exceptional claims handling. We were in contact with the representatives from TuGo every step of our incident. From the first call the doctor made until we were safely back home. Incredible service and assistance. Claim was paid out very quickly. 110% satisfied.
We’re very grateful for your kind support. Every person we ever spoke to at TuGo was extremely helpful. You've been great, supportive, helpful, reassuring, responsive. Keep up your great work!
You're the best. I have to say, your service is and was impeccable. At a very stressful time we were so lucky to have you in our corner. We cannot thank or brag about you enough. Thanks.
I’ve told everyone I can how wonderful the staff at TuGo are. So helpful, courteous and informative. Wonderful to deal with. Will continue to go through TuGo for all my travel insurance and recommend you to everyone I speak with. Thank you.
My experience with TuGo has been nothing less than exceptional… It was our good fortune that we chose TuGo to insure our trip for what proved to be an unforeseeable illness… Trust is what policyholders should expect from their insurance provider and TuGo provides that comfort.
Your staff was exceptional and your service was easy and precise! Just keep doing what you're doing because this is the BEST experience I've ever had with insurance.
I just wanted to say many thanks to all. Everyone I have spoken to has been most helpful and prompt in letting me know where my claim is at. I have been a travel agent for over 25 years and have had to deal with "insurance companies" and have had to fight "tooth and nail" on behalf of my clients to get a timely settlement. Needless to say I am very pleased with your professionalism, kudos to all.
It was easy to work with you. We have had travel insurance for many years, but never luckily needed it up until now. So, for our first experiment, it was very positive! Thank you!
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