February 11, 2026
Show More
The Canadian Government has issued an "avoid non-essential travel" advisory for Cuba, due to worsening shortages of electricity, fuel and basic necessities.
How does TuGo® Travel Insurance cover those who were planning to travel from, to or through Cuba?
Emergency Medical Insurance
If you’re currently in Cuba, and covered by our Emergency Medical Insurance before the travel advisory was issued, you may have coverage for an emergency or a medical condition related to the travel advisory, up to a period of 30 days from the date the travel advisory was issued.
If you haven’t yet left on your trip, but decide to proceed with your trip despite the advisory, you won’t be covered if the sickness or injury is directly or indirectly caused by the reason for which the travel advisory was issued.
Trip Cancellation & Trip Interruption Insurance
You may be covered under Covered Risks #16 or #17 when the Government of Canada has issued an “Avoid all non-essential travel” advisory for Cuba (including any stopovers, layovers or any other destinations you’re transiting through).
- For Trip Cancellation, coverage will be provided if the travel advisory was issued after your policy was purchased and after your trip was booked; and must remain in place on the departure date or within the 7 days before the departure date.
- For Trip Interruption, the travel advisory must be issued after departure and during the scheduled travel dates.
Note: Coverage may be provided under other circumstances; please refer to policy wording for a complete list of covered risks.
When am I not covered for Trip Cancellation & Trip Interruption?
As of February 9, 2026 at 9:00AM PST, the fuel shortages are a known circumstance. If the insurance was purchased or you booked your trip on or after February 9, 2026 (9:00AM PST), Trip Cancellation & Trip Interruption exclusion 5 – circumstance known will apply to all covered risks. Coverage won’t be available for any claims caused by or related to the shortages, such as air travel disruptions.
If you’re making changes to travel plans impacted by cancellations, you should contact your airline before Claims at TuGo. Most airline providers are offering refunds, credits, and other options to rebook flights once flight service to and from Cuba resumes.
How to contact Claims at TuGo:
Toll-free: 1-800-663-0399
Collect: 604-278-4108
Email: claims@tugo.com
We will continue to monitor the situation, and update our travel advisory as the situation progresses.
Show Less
