Canadian Travel Advisories

As the Strait of Hormuz blockades hold up fuel shipments from the Persian Gulf, airlines around the world are cancelling flights and scaling back routes due to jet fuel shortages and surging prices. The shortages are already causing major flight disruptions and reduced flight frequencies around the world.

How does TuGo® Travel Insurance cover those who were planning to travel during the jet fuel crisis?

Trip Cancellation & Trip Interruption Insurance

As of April 22, 2026 at 9:00AM PDT, the jet fuel crisis is a known circumstance.

If you didn’t purchase Trip Cancellation & Trip Interruption coverage before April 22, 2026 at 9:00AM PDT, or if you already had Trip Cancellation & Trip Interruption coverage but booked your trip after April 22, 2026 at 9:00AM PDT, coverage won’t be available for any claims caused by or related to the jet fuel crisis, such as air travel disruptions.

If you’re making changes to your travel plans, you should contact your travel providers before Claims at TuGo.

How to contact Claims at TuGo:

Global Toll-free (must include “+” sign by holding down “0” on mobile): +1-800-663-0399

Collect: 604-278-4108

Email: claims@tugo.com

We will continue to monitor the situation and update our travel warnings as the situation progresses.

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As the United States and Israel launched an attack on Iran on February 28, 2026, the Canadian government issued travel advisories for several parts of the Middle East, advising Canadians to avoid all travel to the UAE, Qatar, Kuwait and Bahrain (along with Iran, Israel/Palestine, Iraq, Syria, Yemen and Lebanon) and to avoid non-essential travelto Saudi Arabia, Jordan and Oman. Flights in the surrounding air space could be severely impacted, including flights to Asia and Europe. If you’re travelling to, from or are currently in a nearby area or country, ensure you’re registered with Registration of Canadians Abroad and continue to monitor travel.gc.ca for travel advisories that may impact your travels as the situation is changing rapidly

How does TuGo® Travel Insurance cover those who were planning to travel from, to or through the Middle East?

Emergency Medical Insurance

• If you’re currently in the Middle East and covered by our Emergency Medical Insurance before the travel advisories were issued on February 28, 2026, you may have coverage for an emergency or a medical condition related to the travel advisory,up to a period of 30 days from the date the travel advisory was issued.
• If you haven’t yet left on your trip, but decide to proceed with your trip despite the advisory, you won’t be covered if the sickness or injury is directly or indirectly caused by the reason for which the travel advisory was issued.

Trip Cancellation & Trip Interruption Insurance

• You may be covered when the Government of Canada has issued a Level 3: “Avoid non-essential travel” or Level 4 “Avoid all travel” advisory to the Middle East (including any stopovers, layovers or any other destinations you’re transiting through). For Trip Cancellation, coverage will be provided if the travel advisory was issued after your policy was purchased and after your trip was booked; and must be in place on the departure date or within the 7 days before the departure date.
• For Trip Interruption, the travel advisory must be issued after departure and during the scheduled travel dates provided insurance was purchased before the travel advisory being issued.
• Insurance purchased or trips booked to the Middle East (including but not limited to the UAE, Saudi Arabia, Qatar, Oman, Kuwait, Jordan, Bahrain and Israel/Palestine) on or after February 28, 2026 at 9:00AM PST won’t be covered, since the conflict is a known circumstance.
  
  Note: Coverage may be provided under other circumstances; please refer to policy wording for a complete list of covered risks.

Applicable to All Plans

If you’re currently in the Middle East, you won’t be covered:

• If you’re participating in and/or voluntarily exposing yourself to acts of war or acts of terrorism.
• For death, disablement or injury in any way caused by or contributed by radioactive contamination or by the utilization of nuclear, chemical or biological weapons (whether or not caused by acts of war or acts of terrorism).

If you’re making changes to travel plans impacted by cancellations, you should contact your airline before Claims at TuGo. Most airline providers are offering refunds, credits, and other options.

How to contact Claims at TuGo:

Emergency Hospitalizations (must include “+” sign by holding down “0” on mobile): +1-800-533-8718

Global toll-free (must include “+” sign by holding down “0” on mobile): +1-800-663-0399

Collect: 604-278-4108

Email: claims@tugo.com

We will continue to monitor the situation, and update our travel advisory as the situation progresses.

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The Canadian Government has issued an "avoid non-essential travel" advisory for Cuba, due to worsening shortages of electricity, fuel and basic necessities.

How does TuGo® Travel Insurance cover those who were planning to travel from, to or through Cuba?

Emergency Medical Insurance

If you’re currently in Cuba, and covered by our Emergency Medical Insurance before the travel advisory was issued, you may have coverage for an emergency or a medical condition related to the travel advisory, up to a period of 30 days from the date the travel advisory was issued.

If you haven’t yet left on your trip, but decide to proceed with your trip despite the advisory, you won’t be covered if the sickness or injury is directly or indirectly caused by the reason for which the travel advisory was issued.

Trip Cancellation & Trip Interruption Insurance

You may be covered under Covered Risks #16 or #17 when the Government of Canada has issued an “Avoid all non-essential  travel” advisory for Cuba (including any stopovers, layovers or any other destinations you’re transiting through).

• For Trip Cancellation, coverage will be provided if the travel advisory was issued after your policy was purchased and after your trip was booked; and must remain in place on the departure date or within the 7 days before the departure date.
• For Trip Interruption, the travel advisory must be issued after departure and during the scheduled travel dates.

Note: Coverage may be provided under other circumstances; please refer to policy wording for a complete list of covered risks.

When am I not covered for Trip Cancellation & Trip Interruption?

As of February 9, 2026 at 9:00AM PST, the fuel shortages are a known circumstance. If the insurance was purchased or you booked your trip on or after February 9, 2026 (9:00AM PST), Trip Cancellation & Trip Interruption exclusion 5 – circumstance known  will apply to all covered risks. Coverage won’t be available for any claims caused by or related to the shortages, such as air travel disruptions.

If you’re making changes to travel plans impacted by cancellations, you should contact your airline before Claims at TuGo. Most airline providers are offering refunds, credits, and other options to rebook flights once flight service to and from Cuba resumes.

How to contact Claims at TuGo:

Toll-free: 1-800-663-0399

Collect: 604-278-4108

Email: claims@tugo.com

We will continue to monitor the situation, and update our travel advisory as the situation progresses.

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